We are looking for a Customer-Facing Solution Architect with deep technical expertise in cloud security and a strong orientation toward relationship building to join our growing dream team.
In this role, you will engage directly with both SMB and enterprise customers, translating business and technical needs into technical solutions. Leading post sales processes and interactions, promoting platform value through demos, onboarding, implementation and guidance of new features and capabilities. You will also provide hands-on technical support, and solutions that align with their security goals.
As a trusted technical advisor and cloud security enabler, you will help customers fully realize the value of ARMO’s platform, empowering them to adopt, optimize, and scale secure cloud environments with confidence.
Serve as the primary point of contact for customers, building strong relationships and ensuring their success with our product(s)
Manage the customer journey end-to-end: establish regular touchpoints through periodic meetings, Slack and e-mail; understand pain points, compelling events, and business goals; and drive the customer to success
Act as a trusted advisor to DevOps, DevSecOps, and security teams—bridging platform capabilities with customer needs
Increase product adoption across your customer base, ensure timely renewals, and uncover opportunities for value acceleration and expansion
Occasionally join and deliver demos and POCs to prospects with the sales team
Lead technical onboarding, deployment, and integration of ARMO solutions in customer environments, both SaaS and on-prem
Ensure clients are trained on the ARMO platform and guide them on best practices and new features to drive ROI and real business impact
Lead support efforts as tier 1 and tier 2 for customers—own initial investigation, open support tickets as needed, and collaborate with Engineering on bugs, feedback, and delivery
Author and review customer-facing documentation
Translate customer feature requests into high-level requirements and PRDs
Write feature announcements, release notes, and product update communications
3+ years of experience in a customer-facing technical role (Support, Solutions Architect, Customer Success Manager, Sales Engineer, etc.)
Deep hands-on knowledge of Cloud, Runtime Kubernetes and containerized environments
Experienced in supporting tech tools and/or cloud platforms (AWS, GCP, Azure)
Solid understanding of security principles, DevOps and compliance practices
Proven technical writing skills (docs, PRDs, technical content)
Experience with support ticketing systems and escalation workflows
Strong interpersonal skills and the ability to translate between business and technical teams
Track record of customer advocacy and influencing successful product adoption
Native English level required (both verbal and written)
Infrastructure-as-code tools (Terraform, Helm, etc.) — an advantage
Other languages — an advantage
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